Frozen Pipe or Frozen Tank Immediate Action

What to do if a pipe or tank freezes

• Turn off the water at the main stop valve. If there is a stopcock fitted on the system side of the header tank (to stop water leaving the tank) this should also be turned off.
• Do this even if you only suspect your pipes are frozen, as they could also have burst. By turning off the water you will reduce the amount of water which can escape and therefore minimise damage to your home.
• Before you start to thaw the system do what you can to protect or remove anything which might be damaged by the thawing water running from the burst.
• Thaw the pipe using a hairdryer or hot water bottle – DO NOT USE A BLOW LAMP OR HEAT GUN.
• Open the tap closest to the frozen part of the pipe.
• Begin thawing the pipe from the tap side of the frozen area by heating it gently and work back towards the header tank.

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If you have problems with CYLINDERS, IMMERSIONS, STOPCOCKS, OVERFLOWS, BALL VALVES, LEAKS, BURST PIPES, TANKS, BOILER REPAIRS, SHOWERS, SINKS, OUTSIDE TAPS, TOILETS, BATHS, BASINS, SANIFLOWS, WASTE PIPES, TRAPS and if you live in any of the following areas, we aim to be with you within the hour: Abbeyhill • Alnwickhill • Ardmillan • Baberton • Balerno • Balgreen • Bankhead • Barnton • Beechmount • Bingham • Blackford • Blackhall • Bonaly • Bonnington • Burghmuirhead • Braepark • Braid Hills • Broomhouse • Broughton • Brunstane • Bruntsfield • Bughtlin • Burdiehouse • The Calders • Calton Hill • Cameron Toll • Cammo • Canongate • Canonmills • Chesser • Church Hill • Clermiston • Clerwood • Colinton • Comely Bank • Comiston • Corstorphine • Cowgate • Craigcrook • Craigentinny • Craigleith • Craiglockhart • Craigmillar • Cramond • Crewe Toll • Currie • Curriehill • Dalmeny • Dalmahoy • Dalry • Davidson’s Mains • Dean Village • Drumbrae • Drylaw • Duddingston • Dumbiedykes • East Craigs • East Pilton • Easter Road • Eastfield • Edinburgh Park • Fairmilehead • Ferniehill • Ferry Road • Firrhill • Forrester • Fountainbridge • Gilmerton • Gogar • Gogarloch • Goldenacre • Gorgie • The Grange • Grassmarket • Granton • Greenbank • Greendykes • Greenhill • Haymarket • Hermiston • Holy Corner • Holyrood • Holyrood Park • Hunter’s Tryst • Ingliston • Inverleith • Jock’s Lodge • Joppa • Juniper Green • Kaimes • Kingsknowe • Kirkliston • Lauriston • Leith • Liberton • Little France • Lochend • Lochrin • Longstone • Marchmont • Maybury • Mayfield • Meadowbank • The Meadows • Merchiston • Moredun • Morningside • Mortonhall • Mountcastle • Muirhouse • Murrayfield • New Town • Newbridge • Newcraighall • Newhaven • Newington • Niddrie • Northfield • Old Town • Oxgangs • Parkgrove • Parkhead • Piershill • Pilrig • Pilton • Polwarth • Portobello • Powderhall • Prestonfield • Ratho • Ratho Station • Ravelston • Redford • Restalrig • Riccarton • Roseburn • Saughton • Sciennes • Seafield • Sighthill • Silverknowes • Slateford • South Gyle • South Queensferry • Stenhouse • Stockbridge • Swanston • Tollcross • Torphin • Trinity • Turnhouse • Tynecastle • Warriston • West Coates • West Craigs • West Pilton • Wester Hailes • Wester Broom • Western Harbour • Westfield

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